Refund Policy
Understanding our commitment to fair refund practices and your rights as a dynelarios client
Our Refund Philosophy
At dynelarios, we believe in transparent financial relationships. Our
refund policy reflects our commitment to fair business practices
while protecting both our clients and our ability to deliver quality
profitability analysis services. This policy applies to all services
purchased from dynelarios effective January 2025.
We understand that business circumstances change. Sometimes a service
that seemed perfect initially doesn't align with your actual needs.
That's completely normal in business consulting, and we've designed
our refund process to handle these situations professionally.
Refund Eligibility Requirements
- Refund requests must be submitted within 14 days of service commencement
- Client must demonstrate that delivered analysis doesn't match agreed specifications
- No more than 25% of contracted deliverables have been completed
- Original payment method must still be active and accessible
- All dynelarios-provided materials and reports must be returned or destroyed
- Written explanation of dissatisfaction must be provided with specific examples
- Client agrees to constructive feedback session before refund processing
1
Initial Request
Submit your refund request via email to support@dynelarios.com with
your account details and specific concerns about the service
delivery.
2
Review Process
Our team conducts a thorough review of your case within 3-5
business days, examining deliverables and service records.
3
Decision & Processing
We communicate our decision and, if approved, process your refund
through the original payment method within 7-10 business days.
Processing Timeframes
Credit card refunds typically appear within 5-7 business days. Bank
transfers may take 7-10 business days depending on your financial
institution. PayPal refunds are usually immediate but can take up to
3 business days to reflect in your account.
Service Cancellation
If you need to cancel before work begins, we offer full refunds
minus a 5% processing fee. This covers administrative costs and
payment processing charges we cannot recover.
Partial Completion
When work is partially completed, refunds are calculated based on
delivered milestones. You pay only for work completed to
professional standards and receive credit for the remainder.
Specification Changes
Major changes to project scope after commencement may affect refund
eligibility. We evaluate these cases individually, focusing on fair
compensation for work completed.
Important Conditions
Refunds are not available for services where final deliverables have
been completed and accepted. Rush service fees are non-refundable due
to resource allocation requirements. Custom analysis reports cannot
be refunded once delivered and reviewed by the client.
Special Circumstances
We recognize that extraordinary situations sometimes arise. Medical
emergencies, business closures, or other significant life events may
warrant special consideration beyond our standard policy. We handle
these situations with discretion and empathy.
For subscription-based services, you can cancel anytime, but refunds
only apply to unused portions of prepaid periods. Monthly subscribers
receive refunds for full unused months, while annual subscribers
receive prorated refunds for unused time beyond the current month.